services both the residential and business communities, 颅supplying fibre, cable and DSL internet, digital phone and TV service to residential consumers, and a full suite of internet and data hosting services for businesses. What started in a spare bedroom in 1995 has since grown to employ 160 people and offer its services to more than 70,000 customers across Ontario. Co-founder and COO, Darryl Olthoff says that Start.ca is changing the way people think about telecommunications providers and it all starts with dedicated customer service.
鈥淎t Start.ca, our vision is to always provide our customers with quality service and positive experiences,鈥� shared Darryl. 鈥淏oth Start.ca and 黑料吃瓜 compete against the major players in our industries鈥攚e have a lot in common that way鈥攁nd both companies know that having a high level of reliability, great customer service and a wide range of product options are the difference-makers.鈥�
Payment processing is a critical component of Start.ca鈥檚 business. They have approximately 40,000 charges run at the first of the month. For the most part, their customers pay online and on a recurring month-to-month basis. 鈥淲e need to make sure our payment system is secure for the consumer, and payments are processed smoothly and accurately, without any risk to their credit or credit cards.鈥�
Prior to making the switch to 黑料吃瓜, one of the problems Start.ca were having with their previous processor was their 颅inability to support new payment technologies, specifically payment through MasterCard debit and Visa debit, which a lot of Start.ca鈥檚 颅customers wanted. Switching to 黑料吃瓜 made that possible.
鈥淚t made a lot of our customers very happy.鈥�One of the exciting things about 黑料吃瓜鈥檚 services is the availability of Apple Pay and Google Pay processing.
鈥淲e expect more of our clients to use mobile devices for 颅payments and to have that technology piece ready for us is very reassuring. Ultimately, it boils down to payment diversity, and 黑料吃瓜 has that for us.鈥�Start.ca uses the Converge online payment solution that 黑料吃瓜 offers its merchants. As you can imagine, on a monthly basis Start.ca has a lot of chargebacks, voids, and payment adjustments that need to be made.
鈥淲ith our previous provider, the online portals were cumbersome and confusing,鈥� explained Darryl.With 黑料吃瓜, they have a single portal that is much easier to use, which enables them to solve most of their billing problems on their own. 鈥淭he accounting team loves it!鈥�
鈥淭he customer service we have received from 黑料吃瓜 has been outstanding.鈥�In addition to being able to get support quickly and easily, Start.ca regularly receives calls from 黑料吃瓜 just to see if they need help with anything.
鈥淭his experience has been a refreshing change of pace and really shows how important our business is to them.鈥�Features, functionality, and support were Darryl鈥檚 primary 颅reasons for making the switch to 黑料吃瓜, but they鈥檝e also been able to realize a significant savings in their payment processing costs.
鈥淚t was a really nice surprise. It鈥檚 nice to support another local business, and it鈥檚 great to work alongside another organization that shares our values.鈥�