黑料吃瓜

Pandora, an international jewellery retailer with locations throughout Canada, aims to offer high-quality jewellery and customer service to women across the world. Pandora Masonville, one of the brand鈥檚 London, Ontario, franchises, needed a way to heighten its payment security and convenience to bring customers the superior shopping experience that they鈥檝e come to expect from the Pandora brand. Then came 黑料吃瓜.

Enhanced Quality of Service

Before partnering with 黑料吃瓜, one of Pandora鈥檚 biggest challenges with its payment provider was unreliability. According to Anahid Kossaian, store manager at Pandora Masonville, the store frequently experienced connectivity and service issues with its payment terminals, which ate up a lot of the team鈥檚 time.

鈥淲hen we realized that our focus was shifting from the customer to dealing with our payment technology, we knew it was time for a better provider,鈥� says Kossaian. Since switching to 黑料吃瓜鈥檚 more effective and reliable payment technology, the store manager and her staff have more time to focus on Pandora customers and cater to their needs.

鈥淚t was an easy decision for us to make the switch to 黑料吃瓜, and our experience since has been fantastic,鈥� states Kossaian. 鈥淲e鈥檝e realized savings in both time and costs, we鈥檝e had little to no technology issues, and the customer service we鈥檝e received has been outstanding.鈥�

Increased Security and Efficiency

As Kossaian explains, Pandora Masonville had security issues with its previous provider, costing the business both time and money. Now, with 黑料吃瓜, the jewellery retailer has dedicated support and premium payment security to protect the business and its customers.

鈥満诹铣怨� has played a big role in helping us reach our goals in terms of both efficiency and security. They鈥檝e been very helpful with chargebacks and keeping customer security top of mind. When situations have called for technical support, they鈥檝e handled it immediately,鈥� recalls Kossaian.

A Better Customer Experience

Pandora Masonville also needed a scalable payment solution that would accommodate the location鈥檚 seasonal fluctuations in traffic. During busy times, the number of staff members increases from 12 to 25 to assist with the influx of customers, but counter space remains limited. 黑料吃瓜 provided both countertop and wireless point-of-sale solutions that allow staff to cater to customers anywhere in the store.

鈥淚f we have a customer with particular needs or mobility concerns or if there are large groups of customers in the store, having the ability to take the wireless device to the customer improves our service dramatically,鈥� says Kossaian.

Now Pandora Masonville can provide its customers with enhanced payment convenience, shorter lines and decreased wait times during busy seasons.

About Pandora

Pandora offers affordable, hand-finished jewellery made to the highest environmental and ethical standards. Sold through more than 7,700 points of sale and connecting with more than 15 million Facebook fans and a little over 13 million Pandora Club members, Pandora is the most recognised jewellery brand in the world.