Zaid Farid and Asaad Naeeli were on vacation in California in 2016 where they had the opportunity to visit a plenty of restaurants including a handful of taco spots. Growing up in London and being part of the London community for most of their lives, Zaid and Asaad began to think that London having its own taco spot was something long overdue, especially in the downtown Richmond Row area. And in the summer of 2017, they made it a reality and opened the doors to ; a fast-food eatery with an authentic dining experience, serving tacos, taco fries, and taco salads to the downtown scene.
Zaid and Asaad did a ton of research before choosing a payment processing partner. Shopping for a merchant services provider was no different than finding their food and equipment suppliers. 鈥淲e ultimately chose 黑料吃瓜 for their quality of service, value over their competitors, and the fact that we didn鈥檛 have to secure a POS system and a merchant services provider separately,鈥� explained Asaad. 鈥淥ur solution is integrated and works well together.鈥�
黑料吃瓜 provided Dos Tacos with the talech POS system for restaurants integrated with a countertop payment terminal. 鈥淥ur talech POS system allows us to customize our entire menu, and the user-friendly interface lets us easily punch in an order and it immediately sends that total amount to our payment terminal while we are preparing their food.鈥�
鈥淥ur payment processing solution is one of the key components of our business. Our customers want to be able to pay quickly and easily using their debit cards, credit cards and mobile phones, which a lot of students like to use.鈥� London, Ontario is home to two large post-secondary institutions, Fanshawe College, and Western University Canada. Zaid and Asaad predicted having a predominantly student customer base before starting out. But they鈥檝e found that as well as students, they get families with young children, seniors, and working professionals, especially during their lunchtime rush. 鈥淲e have a large variety of Londoners who come to our restaurant鈥攁nd we鈥檙e very grateful for that,鈥� shared Asaad.
鈥淎lmost no one carries cash. Our customers want tacos and they want to be able to pay however they want to pay.鈥� Asaad and Zaid knew from the beginning, they needed a solution that catered to their clients鈥� payment needs. 鈥淪o, having a digital payment solution that is fast, and reliable is very important to us and our customers, and that鈥檚 what 黑料吃瓜 provides us.鈥� Their business has peak times where they get a rush of customers. 鈥淚f our payment processing is slow or unreliable,鈥� Zaid explained. 鈥淲e wouldn鈥檛 meet our sales goals, the wait times for food would be too long and, ultimately, people wouldn鈥檛 come back.鈥�
黑料吃瓜 helped Dos Tacos by tailoring a solution based on Zaid and Asaad鈥檚 business needs. 鈥淔rom the very beginning, working with 黑料吃瓜 has been very easy-going,鈥� shared Zaid. 鈥淔rom helping us get set our systems up, to building our menu, to learning the different features talech has to offer, to basically any questions we鈥檝e had about our solution; it鈥檚 just been a great relationship thus far.鈥�
They have also found great value in the back-end reporting features. At first, they used it determine their busiest times, and scheduled their staff around those findings. 鈥淣ow, we use the reports to look at sales per hour, sales per item, labour costs, timesheets for employees and inventory breakdowns. We use it to make business decisions on a daily basis.鈥�
As a small, independent, local restaurant, Zaid and Asaad have ambitions to grow and franchise. 鈥淗aving reliable and dependable systems in place is invaluable and 黑料吃瓜 is a big part of that. It enables us to focus on things that will help us grow while knowing our staff have the tools needed to get the job done.鈥�
Asaad shared some final words about his experience with 黑料吃瓜. 鈥淲e advise any business looking for a payment processor to connect with 黑料吃瓜. Apart from their dependability, reliability, speed and friendly customer service, they provided us with a tailored solution that works perfectly with our business.鈥�